• Serving Harlem Since 2012
  • 20+ Years Pharmacy Experience
  • Personalized Care You Can Trust
  • Se Habla Español
Preferred Pharmacy - Your health is our priority
(212) 722-0000 Prescriptions Help

Frequently Asked Questions

Find answers to common questions about prescription refills, prescription transfers, free same-day local delivery, insurance coverage, medication pickup, passport photos, DMV vision tests, OTC benefit cards, and the convenient pharmacy services available at Preferred Pharmacy, proudly serving the Harlem community.

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1. Prescription Services

Questions about refills, transfers, prescription pickup, and managing your medications.

How do I refill my prescription?
You can request a refill by calling us at (212) 722-0000, using our secure Contact form, or stopping by the pharmacy in person. If you have refills remaining on file, we'll have it ready for pickup or delivery.
How do I transfer my prescription to Preferred Pharmacy?
Just provide us with your current pharmacy's information and the medications you'd like transferred. We'll contact your previous pharmacy and handle the entire transfer process for you — there's nothing else you need to do.
How long does it take to fill a prescription?
Most prescriptions are filled quickly, often within the same visit. Wait times can vary depending on insurance verification or medication availability, so we recommend calling ahead if you're on a tight schedule.
What if I have no refills remaining?
If your prescription has no refills left, we'll reach out to your doctor's office on your behalf to request authorization for a new refill, so you don't have to make that call yourself.
Can someone else pick up my prescription?
Yes, someone you authorize can pick up your prescription on your behalf. Depending on the medication, we may ask for some basic identifying information to confirm the pickup.
Can my doctor send prescriptions electronically?
Yes, most doctors can send prescriptions to us electronically (e-prescribe), which is fast and convenient. Your doctor's office can send it directly to Preferred Pharmacy.
Can I refill multiple prescriptions at once?
Yes, you can request refills for multiple medications at the same time, whether by phone, through our Contact form, or in person, and we'll have them ready together.
Do I need to see my doctor for refills?
Not always. If you have refills remaining on your prescription, you don't need to see your doctor. If your refills have run out, we'll help coordinate with your doctor's office to get authorization.
What should I do if I lost my medication?
Contact us as soon as possible so we can advise on next steps. Depending on your insurance and the medication, we can help coordinate an early refill or replacement.
Can I get text or call reminders for refills?
Yes, just let our team know you'd like to be enrolled in refill reminders, and we'll help set that up so you never miss a dose.

2. Same-Day Local Delivery

Learn about our free same-day local delivery service and what to expect.

Is prescription delivery free?
Yes. We proudly offer free same-day prescription delivery throughout Harlem and surrounding neighborhoods.
Where do you deliver?
We primarily deliver throughout Harlem and surrounding neighborhoods. Delivery to other areas of Manhattan, the Bronx, Brooklyn, Queens, and Staten Island may also be available depending on location and schedule.
How do I request delivery?
Simply call us, use our secure Contact form, or let us know in person when you drop off or refill a prescription, and we'll take care of the rest.
Do I need to be home for delivery?
Requirements can vary depending on the medication and any signature or verification needs. Our team will let you know if anything specific is required for your delivery.
Can someone else receive my delivery?
In many cases, yes — another authorized adult at your address may be able to receive your delivery. Contact us if you have questions about a specific situation.
How quickly can my prescription be delivered?
We offer free same-day delivery for our primary service area. Delivery windows can vary based on volume and location, so feel free to call for a more specific estimate.
Do you deliver on weekends?
Delivery availability follows our store hours, including Saturday. We're closed on Sundays. Call us to confirm availability for your specific delivery.
Do you deliver over-the-counter items?
Yes, in many cases we can include OTC essentials along with your prescription delivery. Just let us know what you need when you place your order.
What if I'm outside your delivery area?
Give us a call at (212) 722-0000 and we'll be happy to confirm whether delivery is available to your specific address.
Can I schedule delivery in advance?
Yes, if you know you'll need a delivery on a specific day, let our team know ahead of time and we'll do our best to accommodate your schedule.

3. Insurance & Payments

Answers about insurance plans, Medicare, Medicaid, payment options, and cost savings.

What insurance plans do you accept?
We accept most major insurance plans, including Medicare and Medicaid. Contact us and we'll be happy to verify your specific plan.
Do you accept Medicare?
Yes, we accept Medicare, including Medicare Part D plans.
Do you accept Medicaid?
Yes, we accept Medicaid.
Can you verify my insurance?
Absolutely. Our team can verify your coverage, explain your benefits, and help you understand your out-of-pocket costs.
Do you accept OTC benefit cards?
Yes, we accept eligible OTC benefit cards on qualifying over-the-counter products.
Do you accept EBT?
Yes, we accept EBT for eligible items.
Can you help me lower my copay?
Yes, our team can help you explore copay assistance options and ways to save on your prescriptions.
What if my insurance changes?
Just let us know your updated insurance information, and we'll update your file and re-verify your coverage right away.
Do you accept credit cards?
Yes, we accept major credit cards.
Do you accept Apple Pay / Google Pay?
Yes, we accept Apple Pay and Google Pay along with other standard payment methods.

4. Store Services

More than a pharmacy. Explore the convenient services we offer.

Do you offer passport photos?
Yes, we provide fast, professional passport photos that meet official U.S. requirements.
Do you provide DMV vision tests?
Yes, we offer DMV-approved vision tests for New York driver's license renewals — quick, easy, and convenient.
Do you offer bill pay services?
Yes, you can take care of bill payments right here at the pharmacy.
Can you print, copy, or fax documents?
Yes, we offer printing, copying, and faxing services to help you take care of everyday tasks in one stop.
Do you sell New York Lottery tickets?
Yes, we carry New York Lottery tickets and Scratch-Off games.
Do you carry over-the-counter products?
Yes, we carry a wide selection of OTC medications, vitamins, first aid supplies, and everyday health essentials.
Do you accept OTC benefit cards?
Yes, eligible OTC benefit cards are accepted on qualifying products in-store.
Do you accept EBT for eligible items?
Yes, EBT is accepted for eligible items.
Do you have an ATM on-site?
Yes, we have an ATM available in-store for your convenience.
Do you offer gift cards?
Please contact us or stop by the store to ask about current gift card availability.

5. Visiting Preferred Pharmacy

Information about our hours, location, languages, and how to contact us.

What are your store hours?
Monday–Friday: 9:30 AM–7:00 PM · Saturday: 10:00 AM–4:00 PM · Sunday: Closed.
Where are you located?
We're located at 3 E 115th St, New York, NY 10029, in the heart of Harlem.
Is there parking available?
Street parking is available in the surrounding area. We're also easily accessible by public transit.
Do you speak Spanish?
Yes — Se habla español! Our team is happy to assist you in Spanish.
Is a pharmacist available to answer questions?
Yes, our pharmacists are available during store hours to answer your medication questions and provide personalized guidance.
Do you accept walk-ins?
Yes, walk-ins are always welcome for prescriptions, consultations, and our other in-store services.
How can I contact the pharmacy?
You can call us at (212) 722-0000, use our secure Contact form, or visit us in person.
Can I speak with a pharmacist directly?
Yes, just call or stop by and ask to speak with one of our pharmacists.
Do you have a private consultation area?
Yes, we offer a private area where you can speak confidentially with our pharmacists about your medications and health questions.
How can I leave feedback or a review?
We'd love to hear from you! You can leave a review through our Google Business listing, linked on our Contact page.
Still have questions? Our friendly pharmacy team is here to help.

Still have questions?

Our friendly pharmacy team is here to help.

📞 Call (212) 722-0000 ✉ Contact Us
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